An unfavorable labor rate variance is created when:
A. actual units produced exceed budgeted production levels.
B. actual labor hours worked exceed standard hours allowed.
C. actual hours worked are less than standard hours allowed.
D. actual wages paid exceed amounts that should have been paid for the number of hours worked.
E. actual wages paid are less than amounts that should have been paid.
Answer: D
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Alicia possesses individual attributes that enhance her ability to influence others who are different from her. Alicia has ______.
A. cultural tightness B. a global mindset C. a third culture D. cultural retooling
__________ is the process of keeping track of and maintaining relationships with former employees to see if they would be willing to return to the firm.
A. Nepotism B. Re-recruiting C. Realistic job preview D. Recruiting outsourcing
An offer may invite an acceptance to be worded in such specific terms that the contract is made definite.
Answer the following statement true (T) or false (F)
Fine Art Salon and Spa recently hired Natalie as a receptionist. Her job mainly involves greeting customers, booking appointments, and connecting customer calls to the appropriate department. One of the walk-in customers asked Natalie to recommend a natural treatment to reduce the dryness on his skin. Natalie replied that he would have to wait to meet the spa manager, as this was not her job. How should the manager at the Spa react to Natalie's response?
A. The manager should ask Natalie not to interact with walk-in customers in any situation. B. The manager should be happy that Natalie is not deviating from the job description. C. The manager should train her so that she knows about the spa's products and how to sell them. D. The manager should demote Natalie to a much lower position. E. The manager should promote Natalie to the position of a customer service rep.