What is the chief advantage of the periodic system?
A. Immediate feedback on the inventory on hand at any time during the period
B. Timely discovery of losses due to theft
C. Better control over inventory
D. Efficiency and ease of recording
Answer: D
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Negotiation requires both customer and the salesperson:
A) to be persistent in their point of view. B) to be subjected to arm-twisting. C) to agree to disagree. D) come away as winners. E) come away as losers.
Those points of contact between the buyer and seller that are most critical to the relationship are called:
A) impact moments. B) moments of truth. C) judgment moments. D) moments of impression.
An electronic funds transfers system ________.
A) does not include debit card transactions B) is seldom used by businesses C) transfers cash by electronic communication rather than by paper documents D) uses forms such as checks and deposit tickets to transfer cash
As service innovations are made to the product or environment the delivery of the excellent service must remain ______.
a. fair b. equitable c. consistent d. differentiated and consistent with the other changes