Why are Level 4 retention strategies the most difficult to imitate?
What will be an ideal response?
Level 4 retention strategies involve structural as well as financial, social and customization bonds between the customer and the firm. Structural bonds are created by providing services to the client that are frequently designed right into the service delivery system for that client. Often, structural bonds are created by providing customized services to the client that are technology based and make the customer more productive.
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_______ is the science of people-machine relationships that is intended to maximize productivity by reducing operator fatigue and discomfort.
Fill in the blank(s) with the appropriate word(s).
When using the effective interest method the amount of interest expense each period equals the
a. current market interest rate times the carrying value of the financial instrument at the date of issuance. b. current market interest rate times the carrying value of the financial instrument at the beginning of each period. c. historical market interest rate times the carrying value of the financial instrument at the date of issuance. d. historical market interest rate times the carrying value of the financial instrument at the beginning of each period. e. fair market interest rate times the carrying value of the financial instrument at the date of issuance.
The city of Berne recently enacted a 10% tax on the price of a subway ticket. Consequently, Mrs. Lane now walks to work instead of taking the subway. Her behavior illustrates the substitution effect of a tax increase.
Answer the following statement true (T) or false (F)
The individual processes that give meaning to the stimuli confronting consumers are a(n)
A. motivation. B. perception. C. attitude. D. cognition.