Personalized service
A. depends on the judgment and capability of service providers.
B. is more consistent than standardized service.
C. does not require trained employees.
D. increases the consistency of service quality.
E. is based on establishing a set of rules for providing service.
Answer: A
You might also like to view...
Who among the following is examining the validity of a job evaluation?
A. Rita, who is requesting the management for a reanalysis and a reevaluation of the required skills as she feels her job has been evaluated incorrectly B. Laila, who is measuring the effectiveness of a formal appeals process C. Keira, who is measuring the degree to which the job evaluation plan matches an agreed-upon pay structure for benchmark jobs D. Keith, who is surveying employee attitudes about the job evaluation plan
JJ Distributors Ltd. buys electronic products from manufacturers for wholesale and sells them to various retail outlets. To which of the following markets does JJ Distributors Ltd. directly cater?
A) business markets B) reseller markets C) manufacturer markets D) supplier markets E) consumer markets
_____ focuses on maximizing the surplus of income over costs
a. Operations-oriented pricing b. Revenue-oriented pricing c. Patronage-oriented pricing d. Quality-oriented pricing
Diggin Tools plans to issue new preferred stock, which has a market value of $85 per share. Holders of the stock will receive an annual dividend equal to $9.35. The flotation costs associated with the new issue were 6 percent and Diggin's marginal tax rate is 30 percent. What Diggin's component cost of preferred stock, rps?
A. 17.00% B. 11.66% C. 10.38% D. 11.70% E. 11.00%