In responding positively to a claim, begin the message with
a. information promoting other products.
b. the good news that you are complying with the customer's request.
c. an explanation of the reasons the request is granted.
d. a reminder of the problem.
Answer: b. the good news that you are complying with the customer's request.
You might also like to view...
Regression analysis is a statistical procedure for analyzing associative relationships between a metric dependent variable and one or more independent variables
Indicate whether the statement is true or false
When a company makes payment for goods or services, the check is prepared by the company's
a. requesting department. b. treasurer. c. accounting department. d. receiving department.
ISO 9001 standard is intentionally _________ so that it can be applied to any given organization, public or private.
a) comprehensive b) variable c) generic d) process-specific
The balance in Accounts Receivable at the beginning of the year amounted to $2000. During the year, $7520 of credit sales were made to customers. If the ending balance in Accounts Receivable amounted to $1300, and uncollectible accounts expense amounted to $520, what is the amount of cash inflow from customers that would appear in the operating activities section of the cash flow statement?
A. $7520 B. $9520 C. $7700 D. None of these answers are correct.