A client enters a social worker's office and is outraged at an interaction that has just taken place with another agency staff member. The client is indignant and demands that the social worker "do something". In this situation, the social worker should FIRST:
A. Explain to the client that it would be best for the client to address the issue directly with the staff member
B. Get the staff member so that the client can speak to him or her to resolve the issue immediately
C. Tell the client to go to the agency director who is in a position to take action
D. Listen to the client's account of the situation
Answer: D. Listen to the client's account of the situation
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be an inappropriate target for social work intervention.
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What will be an ideal response?
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A. structure B. habitat C. norm D. role