Describe the core values of Total Quality Management (TQM).
What will be an ideal response?
Total Quality Management (TQM) is a companywide effort to continuously improve the ways people, machines, and systems accomplish work. Core values of TQM include the following:
• Methods and processes are designed to meet the needs of internal and external customers.
• Every employee in the company receives training in quality.
• Quality is built into a product or service so that errors are prevented from occurring rather than being detected and corrected.
• The company promotes cooperation with vendors, suppliers, and customers to improve quality and hold down costs.
• Managers measure progress with feedback based on data.
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