To minimize liability, what action should nurses take when accepting telephone orders from physicians?
A) Ask the physician to follow up with a faxed, written order
B) Clearly communicate the most likely diagnosis to the physician
C) Have another staff member talk with the physician and audiotape the conversation
D) Accept only written orders or those communicated orally, in person
A
Feedback:
It is acceptable practice to accept telephone orders, but third parties should not be involved, and legal and practical problems are associated with audiotaping. Nurses should not offer diagnoses; diagnosis is the physician's prerogative. The best action is to ask for and receive a written, faxed order and to make sure it is signed within 24 hours.
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