A group of nurses are meeting to decide how to staff the upcoming holidays
Each of the four members freely expresses thoughts about fair staffing but is willing to listen to others thoughts and reconsider their first recommendations. The nurses are avoiding conflict and supporting professional communication through:
a. empathy.
b. positiveness.
c. supportiveness.
d. accommodation.
ANS: C
Correct: Supportive communication occurs when each person's opinion/position is valued and each participant has the freedom to express a position but is willing to change that opinion/position.
Incorrect:
a. Empathy is feeling what the other person is feeling and seeing the situation as they see it.
b. Positiveness capitalizes on agreements and uses them as a basis for approaching disagreements and impasses; conflict is viewed as positive and individuals involved express positive feelings for each other and the relationship.
d. In accommodation one person puts aside his or her goals to satisfy the other person's desires.
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