The logical, reflective examination of information and ideas to determine what to believe or do is the process of _______
a. message encoding
b. critical thinking
c. behavior examination
d. reflective analysis
b
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We call the process of giving thoughtful attention to another person's words and understanding what we hear ________
a. being present b. listening c. public dialogue d. hearing
John Kenney, who created BP's unsuccessful campaign to enhance its image ruefully admitted that the biggest reason it failed was that it was
A) "a false front without substance." B) "mere marketing." C) "over-shadowed by similar campaigns from other oil companies." D) "woefully underfunded for such a massive campaign."
Which of the following is NOT a general test of inference?
A) allusion B) non sequitur C) circular argument D) equivocation E) ignoring the question
Which of the following is not one of the types of communication apprehension?
a. Traitlike b. Audience-based c. Situational d. Context-based e. Meetings-based