The sales manager at a company is interviewing sales representatives. In order to organize the messages she receives from each interviewee, according to the steps in analytic listening, she:

  a.  takes notes.
  b.  turns off her cell phone.
  c.  clears her mind of the anxieties she's been feeling about the current sales figures.
  d.  looks for clues about the truthfulness of the messages.


  a.  takes notes.

Communication & Mass Media

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Indicate whether the statement is true or false

Communication & Mass Media

When Lilly confided to Meisha that she was a lesbian, Meisha replied with, "Gosh, Lilly, you don't

look gay." Meisha's reply was A) appropriate. B) heterosexist. C) confirming. D) disconfirming.

Communication & Mass Media

This media theory suggests that media is omnipresent and unavoidable in our lives. It also suggests that it shapes our sense of reality.

A. agenda setting theory B. encoding/decoding theory C. social cognitive theory of mass communication D. cultivation

Communication & Mass Media

Facial expressions, gestures, and eye contact can flow from one situation to the next with seamless ease. Which characteristic of nonverbal messaging does this demonstrate?

A. Nonverbal messages are often ambiguous. B. Nonverbal messages are continuous. C. Nonverbal cues are multichanneled. D. Nonverbal interpretation is culture-based.

Communication & Mass Media