Alecia is a beat reporter covering health care in her city. After writing several smaller stories, she wants to write a big picture story about the quality of care available in her community. Which of the following should she focus on?
A. long-term trends in health outcomes and patient satisfaction
B. the most recent complaints from patients
C. the personality of a local hospital administrator
D. local government plans for improving health facilities and infrastructure
A. long-term trends in health outcomes and patient satisfaction
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Taresa was using _______ when she made comments such as "I see," "uh- huh," and "yes" during her conversation with Derrick
a. hedging b. credentialing c. back-channeling cues d. paraphrasing
Marlyn is presented with the salesperson of the year award and begins her acceptance speech with "Ever since I was a little girl, I have always dreamed of ..." This is an example of:
A. A trite and overused expression B. Her gratitude at receiving the award C. A stylized introduction D. A ritualistic introduction E. An attention getter
While delivering an anecdote about defensive driving, the speaker adds, “Jim is a great driver over the age of 70.” What is the speaker doing in this statement?
a. Using hate speech b. Marking Jim as an elderly driver c. Attempting to create an internal transition d. Using language appropriate for an internal audience
Steven Spielberg said at the time of Schindler's List that until that film he had always been truthful in his films. ___
Indicate whether the statement is true or false