Describe the ways in which a counselor can assess counseling outcomes. Give examples of the measures administered or data that is collected to evaluate outcomes.
What will be an ideal response?
Client satisfaction surveys – gathers feedback regarding services provided
• Quick, easy
• Can be administered:
o During counseling – allows counselor to make adjustments that might benefit the client
o At termination – allows counselor to understand clients’ immediate feelings about experience
o Follow-up – assess clients after they had a chance to distance themselves from process
• Examples of client satisfaction surveys include:
o Client Satisfaction Questionnaire
o Service Satisfaction Scale
Global measures of outcome – assess clients across a broad spectrum of diagnoses
• Useful for clients who are dually diagnosed or in counseling for issues that do not reach the clinical threshold for a formal diagnosis to be made
• Compare client to norm group and assess symptom reduction
• Examples of global measures of outcome include:
o Symptom Checklist-90-Revised
o Outcome Questionnaire-45.2
Specific measures of outcome – assess presence of symptoms of a particular disorder
• More sensitive to change
• Often used to assess treatment progress and symptom relief as counseling services are provided
• Examples of specific measures of outcome include:
o Beck Depression Inventory-II
School-based outcome assessment – assess student achievement and counseling-program-related data
• Previous measures of outcome rarely used in schools
• Data collected and analyzed in schools include:
o Student achievement data (GPA, test scores)
o Attendance records
o Behavioral records
o Referrals for disciplinary action
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