The clinical educator on a unit has attempted to implement a "lunch and learn" in-service for the staff, but employees have been reluctant to participate
Which of the following opening statements demonstrates an assertive approach to communication? a. You have to participate in the in-service sessions at least once before you can say that you won't like them.
b. You need to participate in these in-services, or you will be seen as uncooperative.
c. I'd really appreciate your attendance at one in-service, at least so that you can provide feedback about their value.
d. You have to participate in the in-services because they ultimately help the patients.
c
a. Incorrect: Suggesting that someone MUST do something is seen as being uncooperative
b. and aggressive, not assertive.
c. Incorrect: Suggesting that someone MUST do something is seen as being uncooperative and aggressive, not assertive.
d. Correct: Assertive behaviour is associated with saying no, asking for what you want, expressing negative and positive comments, and initiating, continuing, and ending an interaction. This answer demonstrates assertiveness because the clinical instructor asked for exactly what she wanted.
e. Incorrect: Suggesting that someone MUST do something is seen as being uncooperative and aggressive, not assertive.
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