The managers at Finnegan Insurance are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Given this situation, the best method for managing resistance to change is most likely through
A) education and communication.
B) facilitation and support.
C) negotiation and rewards.
D) manipulation and cooptation.
E) explicit and implicit coercion.
A) education and communication.
Explanation: Education and communication are commonly used in situations when there is a lack of information or inaccurate information and analysis. Management should educate people about upcoming changes before they occur. It should communicate not only the nature of the change but also its logic.
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