Andrew Grove, co-founder of Intel Corporation, said, "The worse the news, the more effort that should go into communicating it." Do you agree or disagree? Why?
The case for seriously planning a bad-news message begins with the desire to retain goodwill. A customer or employee who has a positive attitude toward the company is a valuable asset. Thinking through the potential reaction of your audience helps you to select those aspects of the situation that are of most concern. Neutralizing the negative aspects allows reason and rationality to prevail.
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Which of the following is not a typical cause of bad planning?
A. Information overload. B. Inadequate planning budgets. C. Ineffective group dynamics. D. Poor assessment of an organization's capabilities. E. Faulty assumptions about the future.
If a firm has pledged its receivables and its inventory, then the best indicator of its short-term liquidity may be indicated by:
a. working capital. b. current ratio. c. acid-test. d. cash ratio. e. days' sales in receivables.
Balance of power is most likely the issue a salesperson must consider when responding to a ________ tactic
A) budget limitation B) feel-felt-found C) let-us-split-the-difference D) "if...then" E) "sell low now, make profits later"
The book by Levin “Putting a New Spin on Groups” involves application of group behavior based on ______.
A. Chaos theory B. social identity theory C. groupthink D. none of these