In the first phase, called exploration, both the interviewer and client are often tense; therefore, it is important:

a. For the interviewer to be aware of this and to structure the opening of the interview to relax the client
b. For the interviewer not to show that he/she is tense, or client trust will be compromised
c. To talk about the tension at sufficient length until it has dissipated for both; then the ‘interview proper' can begin
d. For the interviewer to talk slowly and take deep breaths in order to calm him/herself


A

Social Work & Human Services

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