A mobile device user has tried to install a new app numerous times without success. She has closed all unused apps, disabled live wallpapers, and restarted the device in an attempt to get the app to install.
Which of the following steps should the user take next?
A. Back up all user data and perform a factory reset.
B. Check for sufficient available storage space.
C. Disable full device encryption.
D. Generate a new public key.
Answer: B
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