Which response best reflects appropriate assertiveness by a nurse when approached by a patient who demands medications immediately?
a. "I will get your medications as soon as I am finished with what I am doing right now, so please wait for me in your room.".
b. "I will give you your medications as soon as I finish here. It's not appropriate for you to keep asking me for your medications.".
c. "I'll check on your medications as soon as I finish with what I am doing. If it is not quite time for your medications I will bring them to you when it is.".
d. "We need to talk about your impatient behavior before I give you your medications. You must understand that you are not the only patient on the unit.".
C
Assertive behavior conveys a sense of self-assurance but also communicates respect for the other person. Acknowledging the patient's concern and explaining that you will meet needs is considerate and respectful. This response also lets the patient know that you are completing a task and will then meet the needs within a reasonable time.
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