Kim is implementing the concept of total quality management within her company. The results she expects include ________
A) a higher standard of products and increased cost savings
B) higher prices for products due to the extra process involved
C) a one-time product improvement unlikely to reproduce
D) a limited presence in the global marketplace
E) putting the responsibility for quality on just one team
A
Explanation: A) Kim should expect the implementation of total quality management to provide long-term results, not a one-time improvement. Because total quality management improves processes and lowers error rates, Kim should expect being able to offer high-quality products at lower prices. This helps to improve competitiveness, leading to a strong presence in the global market.
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