A nurse manager at Morgan Hill Community Hospital is known to be an excellent nursing manager by the personnel working on her nursing unit. The nurse manager exhibits which of the following behaviors?

a. Knows the personnel and addresses them by name
b. Intervenes when she receives complaints
c. Has a consistent style that never varies
d. Is visible on the nursing unit by all shifts on a frequent basis
e. Evaluates a number of aspects of problems prior to making decisions
f. Uses decision by consensus to resolve conflicts
g. Fosters collaboration


A, D, E
These behaviors foster teamwork and positive morale. Answer b does not portray a manager that trusts her employees to handle complaints themselves nor does it exemplify that the manager examines all aspects of a problem prior to reacting to it. Answer c is incorrect because an effec-tive manager must be flexible and vary her or his style to meet the needs of the situation. Answer f is incorrect because decision by consensus is not realistic nor acceptable in many situations.

Nursing

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