Which of the following processes BEST describes how managers identify unseen problems?
A) looking at the most recent sales figures
B) listening to messages on the consumer complaint line
C) analyzing data and searching for trends
D) looking at sales projections and comparing current figures
E) setting aside time to talk to middle managers
C
Explanation: C) By analyzing data including sales figures a manager is able to pinpoint inconsistencies in performance. Then by searching for trends in that analysis of the data a manager is able to identify problems that have developed.
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