Consider the following dialogue
Jeff: "Ok, we seem to be moving in the direction of focusing on personal decision-making rather than corporate decision-making, and focusing on the decision to lose weight.
Kelly: “I think that sounds good, I think that is something we all may have some personal experience with. I remember I lost 40 pounds once.”
Jay: “We can't just focus on your personal experience.”
Liz: “Tell us more about your experience Kelly, was it a tough experience to deal with?
In this interactional episode, Liz is probably playing the role of___________.
A. task leader
B. central negative
C. socio-emotional leader
D. group flight pilot
E. sculptor
ANS: c
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The process of changing or reinforcing attitudes, beliefs, values, or behavior is called _____.
A. informing B. entertaining C. persuading D. refuting
What type of nonverbal communication is our primary means of communicating emotion?
A. Proxemics B. Movement C. Gestures D. Facial behavior
A(n) ___________ is an organized body of information about some action, event, or procedure, generalizing how the event should play out or unfold
Fill in the blank(s) with correct word.
The burden of ________ always rests with the persuasive speaker who advocates change.
A. opinion B. refutation C. strategy D. fact E. proof