Explain what Heifetz meant by "adaptive change," including its four principles, and how it applies to police supervision and management.
What will be an ideal response?
Heifetz suggests what he terms adaptive change, which he calls for when a problem cannot be solved with one's existing knowledge and skills and requires people to make a shift in their expectations, attitudes, or habits of behavior. Heifetz proposes four principles for bringing about adaptive change:
1.Be able to recognize when the challenge requires adaptive work for resolution; understand the values and issues at stake in the situation.
2.Remember that adaptive change will cause distress in the people being led. The leader should keep the distress in the tolerable range (too much stress can be defeating, and too little stress does not motivate people).
3.Keep the focus on the real issue–do not get sidetracked by denial, scapegoating, and so on, as these are "work avoidance mechanisms."
4.Ensure that the people who need to make the change take the responsibility for doing the work of change themselves.
In a police setting, answers will vary.
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