What is the next step for a salesperson after beginning a conversation with the customer?
A) addressing objections
B) closing the sale
C) giving a canned sales pitch
D) understanding the customer's needs
E) preparing a presentation
Answer: D
Explanation: After the conversation has been initiated, the next step is understanding the customer's specific needs. The biggest mistake a salesperson can make at this stage is talking instead of listening.
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What will be an ideal response?
By using ________, a company deliberately sets a low price with the intention of driving its competition out of business
A) price-fixing B) price lining C) surge pricing D) predatory pricing E) loss leader pricing
Which of the following is not a form of non-financial reward:
a. opportunities for personal and career development b. flexible working c. pleasant working environment d. pension entitlement
In STS, which two systems are focused heavily on?
a. social and technological b. social and environmental c. technological and environmental d. environmental and cultural