What are the steps involved in effective service recovery?
What will be an ideal response?
The steps in effective service recovery are (1) listen to the customer, (2) provide a fair solution, and (3) resolve the problem quickly.
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If a period-end inventory amount is reported in error, it can cause a misstatement in all of the following except:
A. Current assets. B. Net income. C. Cost of goods sold. D. Net sales. E. Gross profit.
Jia Wong wrote a formal complaint about an accountant, Jason, to the CPA Association. Jia complained that Jason had negligently evaluated the books of a business that she bought
The CPA investigated and though there were some problems with Jason's work, Jason was found not to be negligent. If Jason sued Jia for defamation, Jia A) has the defense of qualified privilege B) has the defense of fair comment C) has the defense of absolute privilege D) has the defense of innocent dissemination E) is liable for defamation
A Gantt chart is a project schedule that superimposes project activities on a time line
Indicate whether the statement is true or false
Rosie, a minor subject to her parents' care and control, signs a contract to rent a lake cabin from Sinclair for one year. Before the end of the term, Rosie moves out. Sinclair sues for the rent for the rest of the term. Rosie can A) avoid liability for the rent but not disaffirm the contract
B) disaffirm the contract and avoid liability for the rent. C) disaffirm the contract but not avoid liability for the rent. D) neither disaffirm the contract nor avoid liability for the rent.