The steps in effective service recovery are listening to the customer, providing a fair solution, and resolving the problem quickly.
Answer the following statement true (T) or false (F)
True
The steps in effective service recovery are (1) listen to the customer, (2) provide a fair solution, and (3) resolve the problem quickly.
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The five major environmental forces in a marketing decision are
A. corporate ownership, internal management, supplier partnerships, strategic alliances, and customer relationships. B. climate change, natural resources, pollution, natural disasters, and global conflict (war). C. product, price, promotion, place, and people. D. social, technological, economic, competitive, and regulatory. E. ethics, sustainability, cultural awareness, diversity, and values.
Provisional income is calculated by starting with Adjusted Gross Income (AGI) before social security benefits and adding back specific items. One of these items is:
A. Qualified dividends. B. Capital gains. C. Deducted interest on educational loans. D. Wages.
In which of the four countries do you expect people to be the least brand loyal?
a. Denmark d. Italy c. Japan d. Germany
Export controls have been extended by the president through the issuance of executive orders pursuant to the USA Patriot Act
Indicate whether the statement is true or false