A culturally sensitive nurse can use which of the following techniques when communicating with colleagues of different cultures?
a. Use only written communication channels.
b. Minimize the use of jargon specific to the nurse's culture.
c. State "I'm trying to get through to you, don't you understand.".
d. Continue to listen even when the nurse doesn't understand the message.
B
The culturally sensitive nurse would eliminate the use of jargon specific to the nurse's culture when
communicating with a colleague of a different culture. Both written and oral communication are
appropriate. Stating "I'm trying to get through to you, don't you understand?" is condescending. The
nurse should seek clarification when a message is not understood.
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