Answer the following statements true (T) or false (F)
1. One non-traditional method of training is to send your employees to eat at your competitors’ and observe their top performers so that they can copy their techniques.
2. After training has begun, a needs assessment should be conducted to determine how perceived problems or weaknesses should be addressed.
3. Service failure can be a result of strategic issues, the service environment, and the service delivery system.
4. Coaching is considered a form of external training.
1. True
2. False
3. True
4. False
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The first step in establishing a product price is to determine the firm's pricing ________
Fill in the blanks with correct word
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