How should an individual be supported through the change process?
1. Recognition of contributions to build self-confidence
2. Given only a small amount of information concerning the change so as not to overwhelm with information
3. Instruction on any new processes within 6 weeks of the change occurring
4. Referral to the employee-assistance program
Correct Answer: 1
Change is most threatening in the presence of insecurity. Informing personnel of reasons for change can help reduce resistance. Helping them cope and recognizing their contribution also minimizes resistance to change. An individual facing change needs information clarified, and accurate and timely feedback should be given. Individuals should be kept up to date on the change process; being told 6 weeks after the change is implemented will increase insecure feeling of the individual. When managing change the employee assistance program is not an appropriate referral. The goal should be to maintain a climate of trust, support, and confidence.
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