The advanced practice nurse is scheduled to hold an assertiveness training session for a group of clients. Which of the following topics should the nurse plan to include in the presentation?
1. Avoiding eye contact
2. Targeting behaviors to be changed
3. Learning to be the "nice" person at work
4. Insisting on having your way at work
ANS: 2
The first step in learning to be more assertive is to target behaviors to be changed. Option 1 would be passive behavior. Option 3 would be acquiescent behavior. Option 4 would be aggres-sive behavior.
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