A sales associate who is confronted by a customer whose newly purchased smartphone does not function should
A. offer the customer a discount on the next item he or she purchases.
B. refer the customer to several different store employees to get the issue resolved.
C. allow the customer to air the complaint without any interruption.
D. have an antagonistic attitude toward the customer.
E. always assume he or she knows what the customer is complaining about.
Answer: C
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