Which strategy would efficiently manage time spent on the telephone?
1. Answer the phone, ?Hello, how are you??
2. Use voice mail to screen all calls.
3. Use e-mail for potentially troublesome issues.
4. Set a specific block of time to address issues.
4
Explanation: 1. The nurse manager should set time aside to handle routine phone calls and return calls.
Answering the phone with ?Hello, how are you? is incorrect because it encourages socializing
and small talk. Using voice mail to screen calls is incorrect because there are situations in
which issues must be dealt with immediately and face-to-face. Using e-mail is incorrect
because troublesome issues should be addressed face-to-face.
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