Give two examples of enhancing services
What will be an ideal response?
Consultation, hospitality (safekeeping, exceptions).
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What type of conflict is the result of differences in understanding content or tasks?
A) Cognitive B) Affective C) Short term D) Relational E) Cultural
In an era when many jobs are multifaceted, requiring high levels of emotional intelligence, creativity, adaptability and proactivity, which of the following is suggested by Waples and Friedrich (2011) as a more appropriate alternative term than performance ‘management’:
a. performance ‘facilitation’ b. performance ‘art’ c. performance ‘extraction’ d. performance ‘manipulation’
The purpose of nonverbal communication is to
A) convey the feeling behind the message. B) clarify the spoken word. C) repeat the spoken word. D) prevent the spoken word from being interpreted too literally.
Of the three flows linking organizations in a supply chain, information and monetary flows always move upstream and physical flows always move downstream
Indicate whether the statement is true or false.