"Customer service authority" most closely refers to?
a. Determining which aspects of customer service a customer may access
b. Determining how a customer may interact with customer service
c. Determining how customer service decision-making authority is allocated within the firm
d. Determining who within the organization may make contact with the customer
c. Determining how customer service decision-making authority is allocated within the firm
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Optimism is a key to leadership because it gives followers a sense of ______.
a. positivity b. hope c. grit d. love
A company had net cash flows from operations of $120,000, cash flows from financing of $330,000, total cash flows of $500,000, and average total assets of $2,500,000. The cash flow on total assets ratio equals:
A. 5.0%. B. 4.8%. C. 20.8%. D. 20.0%. E. 24.0%.
Which types of quality costs are incurred to eliminate quality problems before they occur?
A) Appraisal (detection) costs B) Prevention costs C) External failure costs D) Internal failure costs
The ease with which parts can be replaced, checked or evaluated is testability
Indicate whether the statement is true or false.