In comparison to “you” statements, “I” statements _____

a. often lead recipients to feel defensive
b. are always appropriate in every context
c. more negative and disconfirming
d. can lead to more constructive conflict resolution


Answer: d

Communication & Mass Media

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Anok Yai, an immigrant of Sudanese heritage, became a prominent model after ______.

A. she was seen in the background of a People magazine cover B. after her roommate convinced her to go to an open audition C. she won “America’s Next Top Model” D. a photo of her on social media went viral

Communication & Mass Media

Increased interpersonal interaction decreases the possibility of

conflict. Indicate whether the statement is true or false

Communication & Mass Media

Why does toxic leadership persist?

What will be an ideal response?

Communication & Mass Media

In describing how she sees her work as a team leader, Janet says that her goal is to help members reach their goals and accomplish objectives that advance them. Janet is expressing which orientation to power?

A) power to B) power over C) power for D) derived power E) earned authority

Communication & Mass Media