Which behaviors foster active listening? (Select all that apply.)
a. Encouraging the speaker by saying, "Tell me more"
b. Limiting verbal ventilation because it is not focused
c. Sitting in an open posture such as leaning forward
d. Engagement in a task
e. Good eye contact at eye level and nodding of the head
ANS: A, C, E
Correct
Active listening is a method of communicating interest and attention. Encouraging the speaker, using an open posture, eye contact, and nodding the head all communicate interest and attention.
Incorrect
Limiting verbal expression is likely to decrease the sharing of information by the patient. A task may serve as a distraction for the nurse and patient and may limit active listening.
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