Deep-level characteristics of diversity
A. are not under our control.
B. are unchangeable.
C. are the most stable.
D. include our ethnicity.
E. include attitudes, opinions, and values.
Answer: E
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Online prompting in the OE/S process is a control plan that advises the customer service representative to check their data entries for accuracy before moving on
Indicate whether the statement is true or false
When the trademark is a descriptive term, ________.
A. protection exists only if a claimant proves that the term conveys to consumers a secondary meaning of association with the claimant B. courts are unwilling to allow the term for trademark protection C. courts routinely treat the term as distinctive to legal merit D. it qualifies for trademark protection automatically and functions as the common descriptive name of a product class
The cost of napkins put on each person's tray at a fast food restaurant is a variable cost with respect to how many persons are served.
Answer the following statement true (T) or false (F)
Interviews should have open-ended questions. Which of the following represents an open-ended question?
a. What concerns would you have in using this product? b. Have you used this product in the past? c. Are you comfortable with using this product? d. Would you purchase this product?