A client who initiates conversation immediately and seems “too forthcoming” is often:
a. Divulging details which are among the most important
b. Defensive
c. Rehearsed
d. Spilling what he or she thinks you want to hear
a
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What are the preparatory steps taken for a web-based session?
What will be an ideal response?
In the private sector, delegating the responsibility for investigating and settling a complaint to ________________is a common practice.
A) a trustee B) a supervisor C) a manager D) an impartial agent
You are pulling together a group of colleagues to assist you with writing a grant proposal. Based on your knowledge of what makes an effective team, you assign roles based on which of the following?
a. You match roles to the colleagues' education level. b. You allow those with more seniority to choose their roles. c. You match the most important roles with the colleagues who are the most responsible. d. You match the roles to fit the team members' talents, skills, interests, and abilities.
_______ may be defined broadly as the lack of resources to achieve a reasonably comfortable standard of living.
A) Social injustice B) Economic injustice C) "At-risk" D) Poverty