With a normal curve, the midpoint is also the average
Indicate whether the statement is true or false
TRUE
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When the audience considers performance levels, what do they look for?
A) Endorsements from experts B) Evidence you can get the job done C) Education and special training in the field D) An understanding of what is important to them E) Confidence
“Rich and lean” pertains to which aspect of the environment?
a. visual elements b. all five sensory elements c. the amount of information d. staffing levels
John sells safety equipment to law enforcement agencies. Before calling on the Humphrey Sheriff's Department, John decided that he wanted to get an order for eight new bulletproof vests from the sheriff before he left the office. In terms of the acronym SMART, John's objective:
A. is relevant. B. puts customer service first. C. maximizes the customer's order. D. is very specific. E. is related to the present and future needs of the customer.
Benjamin is learning about how leaders should deal with conflict in the workplace. He should know that all of the following are true regarding leaders and conflict resolution except ______.
A. Leaders need to take an active role in resolving workplace conflicts before they escalate. B. Leaders should be able to adapt to situations and adjust their conflict resolution style as needed. C. Leaders should generally let employees deal with their own conflict issues. D. Leaders should know what their tendencies are toward avoiding conflict.