Among the following, which defines the process for determining health care worker information systems training needs? Select all that apply
1. User classes are used to refine the types of training courses needed for system implementation.
2. End-users are identified and grouped by job class responsibilities.
3. Training needs of each job class are determined according to what functions each end-user will perform.
4. Training is delivered based upon what administrators decide to automate first.
5. User class is defined and categorized as the personnel who perform similar functions.
1,2,3,4,5
Rationale: End-users are identified and grouped by job class responsibilities. The training needs of each job class are determined according to what functions each will perform. Professional skill level does not determine training needs. Administrators decide what applications or modules will be automated first and end-user training is delivered based upon these decisions. User classes are defined as the personnel who perform similar functions. User classes refine the types of training classes needed for implementation.
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