When the nurse answers the call light after a delay of 5 minutes, the angry patient says, "You made me wait an hour. I am in pain and no one is willing to help me." The nurse's best response would be:
a. "It has only been 5 minutes. What do you want?"
b. "Well, I am here now. What is your problem?"
c. "I know it must have seemed like an hour. I will bring your medication."
d. "I was attending to another patient who is really ill. I'll help you now."
ANS: C
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