Which of the following statements about online customer communication is not correct?
A) It includes public comments on review sites, blogs, and social networks.
B) It allows companies to win customers online.
C) It carries higher stakes than most paper communication.
D) It allows companies to respond to, but not anticipate, customer concerns.
E) It may allow companies to build a positive reputation online.
D
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On a variable costing income statement, the difference between sales and variable cost of goods sold is called:
a. gross margin. b. contribution margin. c. profit margin. d. manufacturing margin.
Which type of retailer typically carries deep product assortments of narrow product lines?
A) self-service retailers B) specialty stores C) warehouse clubs D) discount stores E) factory outlets
Which of the following factors should be included in the cash flows used to estimate a project's NPV?
A. Interest on funds borrowed to help finance the project. B. The end-of-project recovery of any working capital required to operate the project. C. Cannibalization effects, but only if those effects increase the project's projected cash flows. D. Expenditures to date on research and development related to the project, provided those costs have already been expensed for tax purposes. E. All costs associated with the project that have been incurred prior to the time the analysis is being conducted.
An analyst that can't assign probabilities to the events must be engaged in decision-making under ________
Fill in the blanks with correct word