During the acquaintance phase of an issue-driven multi-stakeholder dialogue, what is the most important role for the organization manager who has called the meeting?
a. listening to stakeholders and being able to paraphrase their perspectives
b. representing the organization’s perspective with confidence
c. proposing empathetic solutions
d. serving as facilitator for the stakeholder’s dialogues with each other
a. listening to stakeholders and being able to paraphrase their perspectives
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Which of the following statements correctly describes the practices regarding customer privacy in the U.S.?
A. In the U.S., the opt-out policy is applied when consumers' personal information is collected and used. B. The U.S. has more stringent consumer privacy laws than the European Union. C. In the U.S., personal information is generally viewed as being in the public domain, and retailers can use it in any way they desire. D. Current legislation in the U.S. for consumer privacy forces strict protection of consumer privacy in retailing. E. In the U.S., Americans rely upon federal government to protect consumer privacy.
Lucy has asked her staff to think of an ways for the company to gain a competitive advantage in social media. Despite staff complaints, Lucy feels the need to take action and has encouraged staff members to make social media a high priority in development before another company takes the advantage. How is Mary overcoming resistance with her staff?
a. by creating a win-win situation b. by creating urgency c. by clearly state why the change is needed and how it will affect employees d. by developing a positive trust climate for change
Discuss receiving stolen property as a crime
What will be an ideal response?
Salespeople ensure that delivery schedules are met, that the products or services perform as promised, and that buyers' employees are trained to use the products in the _____ step of the selling process
a. preapproach b. needs assessment c. lead qualification d. follow-up