Which of the following types of e-commerce presence is best suited for creating an ongoing conversation with one's customers?
A) Web site
B) e-mail
C) social media
D) offline media
C
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Arnold has made romantic advances toward Kelly, his employee, for the past three months. Kelly is not interested in Arnold and has told him so, but Arnold continues to make suggestive comments and tries to show Kelly inappropriate selfies of himself. Arnold has suggested over and again that if Kelly will not go out with him, he could be out of a job. While Kelly is certainly a victim of sexual harassment, he is also being victimized by Arnold’s use of which type of power?
A. legitimate B. referent C. coercive D. expert
Communicating constructive criticism about service received can be thought of as an ethical responsibility
Indicate whether the statement is true or false
Which of the following is an ineffective practice when talking to an audience?
A. Stepping sideways to signal a transition in what you are discussing B. Placing your arms and hands at your sides rather than behind your back C. Making eye contact with the audience rather than looking at your own visual aids D. Toying with an object, such as a paper clip, on the table in front of you
The manager’s ____ involve using information, contacts, and relationships to allocate limited resources, solve conflict-laden situations, and initiate problem-solving solutions.
a. Decisional roles b. Functional roles c. Required roles d. Informational roles