Which of the following are methods for communicating empathy to your patients? 1. Use of touch 2. Use of key words 3. Use of eye contact 4. Use of the authority
a. 1, 2, and 3 only
b. 1 and 3 only
c. 1, 2, 3, and 4
d. 2, 3, and 4 only
ANS: A
The use of touch and proper eye contact can demonstrate genuine concern for your patient. Key words and phrases such as "I understand" can let the patient know you are listening and inter-ested.
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