The professional way to handle an angry caller is to:
A) hang up the phone.
B) place the patient on hold for 5 minutes.
C) remain calm, pleasant, and polite.
D) transfer the call to the physician.
C
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Some lipids contain constituent molecules such as phosphorus, nitrogen, carbohydrates, and proteins
Indicate whether the statement is true or false
Which activities should the home care assistant NOT hesitate to perform?
A. Assist with family matters. B. Rearrange the furniture. C. Launder personal items. D. Decide which foods to buy.
Health professionals must strive for an unbiased approach and see their role as one of helping clients choose recovery. _________________________
Indicate whether the statement is true or false
Based on the collection timeline, the second billing statement is sent_____ days past the due date.?
A) ?90 B) ?60 C) ?30 D) ?14