Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?
A. Target low value-adding activities to increase their value.
B. Perform some combination of the two.
C. Target high value-adding activities to further enhance their value.
D. All of these.
Answer: D
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Which of the following jobs are least likely to be taken over by automation?
A. knowledge-work jobs that require creativity and problem solving B. bookkeeping jobs C. clerical jobs D. assembly-line jobs E. jobs that require unskilled labor
We may be skilled at “conversing” with our fingertips, but this may not be a skill that carries over into our face-to-face encounters. To which communication channel is this sentence referring?
A. telegraph B. telephone C. online social networks D. letter-writing
The negotiator's dilemma is basically how negotiators can
A. negotiate in private but still be accountable to the constituent. B. influence the shaping of the contract to meet their own needs C. build a relationship with the constituent and avoid the other party. D. satisfy constituent's demands for firmness and the other side's demand for concessions.
In a study by Arvidsson and colleagues on situational leadership using air traffic controllers as the subjects, researchers found the most often used leadership style was ______.
A. S1 B. S2 C. S3 D. S4