The ratio of SG&A/Revenue is an indicator of a firm's focus on
A. marketing and sales to promote its products and services.
B. producing a good in an efficient manner.
C. creating a good that is cost-effective.
D. researching to produce innovative products and services.
Answer: A
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Select the option that correctly describes an application of the Success Case Method.
a. As indicated in the name, it focuses on success instances and ignores non-success instances. b. The evaluator should randomly select interviewees from those who completed a survey. c. The Success Case Method can be used when investigating Kirkpatrick’s Level 3 or Level 4 outcomes of a training program. d. An anonymous survey should be used to encourage respondents to report whether they are success or non-success cases.
Which of the following statements about an organization's mission statement is true?
a. The mission statement should express an organization's purpose. b. The mission statement should identify how an organization will meet the needs of its targeted customers. c. The mission statement must be communicated throughout the organization. d. All of the statements are true.
Leaning forward, maintaining eye contact, and listening to more than a person's spoken words are ways to show that you are
A) capitalizing on lag time B) ?aware of gender differences C) ?separating facts from opinions D) actively involved
Rick has asked you for help in preparing an executive summary of a formal business report he is writing. What is the best advice you can give him?
A) To add variety to your report, prepare your executive summary in a different sequence from the report itself. B) Use a lot of technical language to impress your reader. C) Begin the executive summary with your purpose. D) Make the executive summary as long as necessary to be persuasive.