How are services differentiated from products (select all that apply)?
a. Services can be stored for later use.
b. Service denotes action.
c. Services are tangible items.
d. Services result in the ownership of some-thing.
e. A product may be an idea, a good, a ser-vice, or a combination.
B, E
Services are differentiated from products that are goods by four characteristics: 1) intangibility, 2) inseparability, 3) variability, and 4) perishability. A service denotes action, occurs at the time of provider-customer interactions, and varies according to circumstances related to both the pro-vider and customer. Services cannot be saved or stored for later use.
You might also like to view...
Which of the following is an Activity for the nursing intervention music therapy?
1. Determine the patient's interest in music. 2. Activity intolerance 3. Use music to help achieve a specific change in behavior or feeling. 4. Identify patients who have a history of substance abuse.
A patient diagnosed with scabies asks the nurse how he "caught" the disorder. What information should be provided to the patient?
1. The disorder is transmitted by contact with infected persons or their possessions. 2. The disorder is transmitted by the feces of infected animals. 3. Scabies is a bacterial infection transmitted by direct contact with infected persons. 4. Scabies is a fungal infection transmitted by contact with infected respiratory secretions.
A client was restrained following a violent outburst in which she hit another client in the face and has just been let out of restraints. How did the nurse decide it was time to let the client out of restraints?
A) The nurse assessed that the client was shamed and embarrassed by the behavior. B) The nurse assessed that the client had regained an adequate level of self-control. C) Following hospital polices closely will provide the guidance for ending the use of restraints. D) The psychiatrist did not write an order for continued use of restraints.
Of the following orders, which is considered to be the first to provide visiting nurses in Canada?
A) The Deaconesses of Kaiserwirth B) The Daughters of Charity C) The Sisters of Mercy D) The Grey Nuns of Montreal